About us

Global distribution exceeds 67 countries with clients in key territories, with more than 3000 modules installed worldwide at 700 separate sites.


Concept, a Shiji Group Brand, is a truly global hospitality technology provider specialising in solutions for the Golf, Spa, Leisure and Resort market.  Today, Concept has high-profile clients in nearly 70 countries worldwide, with software available in 15 different languages and a global support network to match.

Concept’s commitment to existing and potential new clients means that the software solutions are continually developed and enhanced to add new features and functionality based on the requirements of many of the world’s leading hotels, clubs and leisure resorts. Concept’s open approach to development and integration of products enables every customer deployment to be tailored to their exact requirements.  Our 24/7 global support and training network also gives each client piece of mind.


As announced in October 2018, Concept has joined the Shiji Group who provide software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more.  Founded in 1998 as a network solutions provider for hotels, and later changed to a software provider for the whole consumer market, Shiji Group today comprises 3,000 employees in 70+ subsidiaries and brands, serving over 60,000 hotels, 200,000 restaurants and 400,000 retail outlets.  

 

With the benefit of investment partners such as Alibaba, Shiji develops a network of cloud technology platforms that facilitate data exchange by connecting businesses vertically and horizontally across related industries. The importance of cross-industry integration to connect all levels of the supply chain, from guests, to distributors and suppliers of all types is a critical part of our mission. Our goal is to facilitate the transition to fully integrated systems for our clients through a network of platforms that communicate securely and easily so our clients can focus on their core competencies of serving their guests.


COMPANY PHILOSOPHY

The Concept philosophy has been and always will be heavily focused around Client Satisfaction, Support and Communication. We listen, understand and work with each and every client to maximise their experience with our software.


Our expanding network of customer support, training and development is the heartbeat of our company enabling us to constantly meet the demands of our clients business needs.
“Since joining Concept in 2001, I have seen the company not only move with the times but also be one step ahead with our product updates and new software releases. The entire worldwide Concept team and group partners work together to help drive our continued success and reputation as leading manufacturers of global golf, spa and leisure systems.” – Malcolm Rennie, Managing Director.


KEY FACTS

  • Global distribution exceeds 67 countries
  •  24/7 multi-lingual global support
  •  Available in 15 different languages
  •  A complete integrated solution 
  •  Oracle Gold Partners
  •  PCI-PA-DSS Certified
  • + 3000 Concept Modules installed World Wide
  •  25 Years experience
  •  A Scalable Solution for any Business Size